FAQs

If your geyser is showing signs of issues, such as low water pressure, strange humming or cracking sounds, or water stains and dripping near the geyser, it could be on the verge of bursting. A professional plumber is required to assess the situation and diagnose whether the problem lies with the geyser itself or another issue, such as a burst pipe. If a new geyser installation is necessary, a certificate of compliance will be issued for the installation.

Steps to Follow in Case of a Geyser Leak or Burst:

• Shut Off the Water Supply: Locate the main water supply valve for your property and turn it off. This will prevent additional flooding and limit potential water damage. Having a drip tray to catch any leaking water can help protect your home and belongings.
• Turn Off the Geyser: Switch off the geyser from the main electrical board to ensure safety.
• Release Pressure: Open hot-water taps to drain any remaining water in the geyser, relieving the pressure and minimizing further damage.
• Contact Your Insurer: Reach out to your insurance company to understand your coverage and whether a specific plumber is required. Also, verify if your geyser is under warranty, which may involve the manufacturer.

Important Note: As members of the Plumbing Industry Registration Board (PIRB) and the Institute of Plumbing South Africa (IOPSA), Quoros ensures all geyser installations are fully compliant with SANS 10254 standards. Our work is regularly audited, and we take full accountability for the quality of our services.

If you're experiencing no hot water or no water at all from your geyser, it could indicate a malfunction. Normally, when a geyser is functioning properly, hot water should flow from the taps connected to the geyser. If you're not getting any water, there are several potential causes to investigate.

Things to Check When Your Geyser Isn’t Providing Hot Water:

• Is water coming from other taps? If there’s no water at all, the issue might not be with the geyser. Check your main water supply to ensure it's functioning.
• Check the electricity supply (for electric geysers): Start by inspecting the geyser’s main switch, fuse, or circuit breaker. Sometimes, a flipped fuse can cause the geyser to stop heating water. Simply flipping the fuse back to ON could resolve the issue. If the fuse is blown, consult an electrician for a replacement.
• Faulty heating element: Another common cause of no hot water could be a malfunctioning heating element. If you can identify the issue, it may be possible to fix it, but it’s best to call a professional to ensure the problem is resolved safely.
• Wiring and electrical issues: Electric geysers operate with high voltage and current, which can be hazardous. Unless you are highly skilled in electrical work, we strongly recommend consulting a qualified professional to troubleshoot and resolve any issues with wiring or the geyser's electrical system.

Important Safety Note: Geyser repairs, especially involving electricity, can be dangerous. Unless the problem is clear and easy to fix, always contact a professional plumber or electrician to avoid further damage or risk of injury.

If you're experiencing low water pressure, the first step is to check with your neighbors. If they're having similar issues, the problem may be with the municipal water supply.

Possible Causes of Low Water Pressure:

• Municipal water supply issues: If your neighbors are also experiencing low water pressure, it’s likely that the issue is with the municipal system, and you’ll need to contact your local water provider.
• Clogged pipes: Over time, mineral deposits can accumulate in your pipes, reducing their diameter and limiting water flow. In severe cases, the pipe’s reduced diameter can cause only a weak drip in the shower or a trickle from the taps. If you suspect this is the issue, you can dissolve any mineral build-up at your system’s exit points. For severe cases, replacing sections of pipe may be necessary. We can help assess and resolve this problem.
• Main water valve: A common cause of low water pressure is an improperly adjusted main water valve. This valve, usually located near the water meter, controls the water flow into your home’s plumbing. If the valve was accidentally turned off or partially opened during maintenance or repairs, it could restrict water flow. Locate the valve and check to ensure it is fully open.
• Location and gravity: Sometimes, the issue may not be within your control. If your home is located uphill or far from the municipal water source, the pressure may naturally decrease due to gravity and distance. In such cases, installing a water pressure booster pump could help increase water flow to your home.

Need Help? If you are unable to diagnose or fix the issue, don’t hesitate to contact us. We can assess your plumbing system, clear any blockages, and recommend the best solution for restoring your water pressure.

If you've discovered a burst or leaking pipe, acting quickly is crucial to minimize water damage. The first step is to immediately shut off your water supply. Your main water shut-off valve is typically located near your water meter or outside where the water enters your property. Once you've turned off the water, open your taps to drain any remaining cold water from the pipes, relieving pressure within the system. Don't forget to flush the toilets as well to ensure the water stops running from all outlets.

Steps to Take When You Have a Burst or Leaking Pipe:

• Shut off the water supply: Quickly locate and turn off your main water valve to stop the flow of water and minimize damage.
• Drain the system: Open your taps and flush the toilets to drain any remaining water and relieve pressure in your pipes.
• Shut off electricity if necessary: If you suspect that the leak has come into contact with electrical systems, such as sockets or your fuse box, turn off the electricity for safety.
• Check for leaks: To check for leaks in your main water pipe, ensure that all taps are off, then take a reading from your water meter. After two hours, check the meter again. If the reading has increased, this indicates a leak in the system.

Upgrading Your Pipes: If you have old, corroded galvanized steel pipes, they may be prone to leaks over time. Replacing these with high-quality materials like plastic or copper pipes can improve water pressure, reduce future leaks, and prevent contamination of your drinking water. While pipe replacement can be a costly project, it's a worthwhile investment in the long run for better plumbing performance.

Need Assistance? If you’re dealing with a burst or leaking pipe, it's crucial to get professional help. Contact us for fast and reliable plumbing services to assess and repair any leaks before they cause significant damage.

Dealing with an overflow leak? The first step is to identify the source of the problem by checking which pipe the water is coming from:

• 50mm PVC Pipe: If the water is coming from the PVC pipe, this could indicate one of the following issues:
  • Your geyser has burst.
  • The pressure valve is leaking.
  • The drain cock is leaking.
• 22mm Copper Overflow Pipe: If the leak is coming from the copper pipe, the problem may lie with the safety valve or thermostat.

Steps to Take:

1. Turn Off Water Supply: Locate the main water shut-off valve and turn it off to prevent further leakage.
2. Turn Off Electricity: Switch off the electricity supply to the geyser for safety.
3. Call a Professional: Contact our experienced plumbing team to diagnose and resolve the issue promptly.

Why Choose Us? Our expert plumbers are equipped to handle geyser overflow issues efficiently, ensuring your home remains safe and your plumbing system is restored to optimal performance.

A leaking toilet can be tricky to identify and address, as it often stems from a variety of plumbing issues. To pinpoint the problem, follow the source of the water carefully. Here are the most common causes:

• Seal Failure: Most toilet leaks occur due to a faulty seal under the toilet. Check if water is seeping out from the base of the toilet after a new puddle forms on the floor.
• Waste Pipe Leaks: The issue might be with the waste pipe connected to your toilet, leading to water escaping.
• Ball Valve Overflow: A malfunctioning ball valve can cause overflow, contributing to leaks.
• Cracked Tank: Inspect the toilet tank for any visible cracks, as these can lead to constant water leakage.

Regardless of the cause, a leaking toilet results in wasted water and increased utility costs. Immediate action is crucial to minimize damage and expenses.

What Should You Do?

1. Inspect the Leak: Identify where the water is coming from, focusing on the base, tank, or connected pipes.
2. Turn Off the Water: Shut off the water supply to the toilet to prevent further leakage.
3. Contact Us: Our professional plumbers are here to quickly assess and resolve the issue, ensuring your toilet functions perfectly again.

Why Act Quickly? Ignoring a leaking toilet can lead to higher water bills, potential structural damage, and unsanitary conditions. Trust our experts to provide efficient and reliable repairs.

Plumbing job durations depend on factors like task complexity, system accessibility, material availability, and weather conditions for outdoor work. Here's a guide to help you plan accordingly:

Minor Repairs

• Leaking Taps or Pipes: 1–2 hours
• Replacing a Faucet: 1–2 hours
• Unclogging a Drain: 1–3 hours

Moderate Jobs

• Toilet Repair or Replacement: 2–4 hours
• Water Heater Installation/Repair: 3–6 hours
• Pipe Installation or Repair (Small Section): 3–8 hours

Major Projects

• Full Bathroom or Kitchen Plumbing Installations: 2–5 days
• Sewer Line Repair/Replacement: 1–3 days
• Whole-House Pipe Replacement: 3–7 days

Emergency Services

• Burst Pipe Repair: 2–6 hours (depending on severity)
• Major Leak Fix: 2–5 hours

Why Choose Quoros? Delays in plumbing repairs can escalate into bigger problems. Our experts ensure timely, effective solutions to keep your home or business running smoothly.

Need Assistance?

1. Reach Out: Describe your issue to us so we can guide you.
2. Schedule a Visit: Our skilled plumbers will handle the job efficiently.
3. Enjoy Peace of Mind: Relax as we restore your plumbing to perfection.